FAQS

Booking & Payment FAQS

  • How do I book?

    Choose dates, confirm the quote, and pay the initial invoice to secure your stay. You’ll get an instant confirmation and a detailed arrival guide.

  • What forms of payment do you accept?

    Major credit cards

  • When is payment due?

    50% at booking; balance 30 days before arrival (100% due if booking within 30 days).

  • Is there a security deposit or damage waiver?

    Yes— low-cost damage waiver that covers accidental damage up to a set limit. Details appear in your quote.

  • What fees will I see?

    Cleaning fee, [processing/admin fee], and required taxes.

  • Are taxes included in my quote?

    Yes— are calculated and shown at checkout.

  • Do you offer longer-stay discounts?

    Often, yes. Weekly and monthly discounts apply automatically on eligible dates.

  • What is the minimum age to book?

    Primary guest must be 25+ and present a government-issued ID.

Cancellation, Charges & Insurance

  • What is your cancellation policy?

    [Moderate]: Full refund until 30 days before arrival; after that, payments are non-refundable.

    (Exact policy appears on your quote.)

  • Can I change dates or homes after booking?

    Subject to availability and the cancellation window; price differences apply.

  • Do you recommend trip insurance?

    Yes—covers trip interruption, weather, illness, airlines, and more. Options show during check out when booking.

Check-In / Check-out

  • What time are check-in/check-out?

    Check-in 4:00 PM; check-out 10:00 AM.

  • Can I get early check-in/late check-out?

    When available; fees may apply and are confirmed 24–48 hours prior.

  • How do I access the home?

    Smart lock or lockbox with a unique code sent after final payment and e-signed rental

    agreement.

  • What if I arrive late?

    No problem—self check-in anytime after 4:00 PM.

House Rules

  • Occupancy & visitors

    Max occupancy is listed on the home page; day visitors must be pre-approved.

  • Parties/events

    Not permitted. Quiet hours 10 PM–8 AM; please respect our Good-Neighbor policy.

  • Smoking/vaping

    Prohibited inside; permitted only in designated outdoor areas (if any).

  • Pets

    No pets allowed.

Amenities & supplies

  • What’s provided?

    Hotel-quality linens and towels, starter paper goods/toiletries, and basic kitchen staples.

  • Is there AC?

    See each listing. Many homes rely on trade winds, fans, and shaded lanais.

  • Beach gear?

    Most homes include beach towels; select homes include chairs/umbrella/cooler (see listing).

  • Parking & EV

    Free on-site parking (limit noted per listing). EV charging only where listed.

Cleaning & maintenance

  • What’s included in the cleaning fee?

    Professional turnover clean, fresh linens, and consumables restock.

  • Mid-stay service?

    Available on request for a fee (light tidy, towel/linen swap, or full clean).

  • If something breaks?

    Message us immediately—we’ll triage and dispatch maintenance.

Safety & Hawai'i Notes

  • Ocean safety

    Conditions change quickly. Choose lifeguarded beaches when possible and always check same-day reports. When in doubt, don’t go out.

  • Wildlife & respect

    Admire honu (sea turtles) and monk seals from a safe distance; never touch or approach. Packout trash and keep noise low for neighbors.

  • Storms & outages

    We’ll keep you informed and respond quickly; refunds follow the rental agreement and insurance terms.

Policies & Admin

  • Packages

    Ship to local carriers/lockers only; homes don’t receive mail.

  • Accessibility

    Ask for step counts, door widths, or ground-floor options—we’re happy to help.

  • Privacy

    Smart exterior cameras may monitor entry/parking only (no interior devices). Details per listing.

  • Legal

    Each listing displays its Hawaiʻi tax ID and any required permit/registration numbers.